Help/FAQs

General Contacts / Connections Communities / Discussions Library / Resources

General | Top

Q: What is my username/password?

A: Your login credentials are the same username and password that you use to log in on www.HRSonline.org. If you have forgotten your login credentials or need assistance with your login information, please try the reset password feature. If you continue to have difficulty, please contact the Membership Department at membership@HRSonline.org or +1-202-464-9855.

Q: How do I update my contact information?

A: On your profile page, please select the pencil icon next to "Contact Details" in the left column. It will take you to your HRS member profile page where you can make your updates. Please allow a few minutes for the HRS database to refresh your information on HRS Communities.

Q: How do I control what information is visible in My Profile?

A: Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom.  After you’ve made changes, click the “Save Changes” button at the bottom of the page.

Q: How do I add or update my photo?

A: Please navigate to your profile page, then select the 'Actions' button below your image, click on Change Image, and choose file from your computer.


Contacts / Connections | Top

Q: How do I find other members?

A: Click the “Network" or "Directory” link found in the main navigation bar. The Directory lets you search for other users based on:
  • First and/or last name
  • Company/Institution name
  • Email address

Switch to the “Advanced Search” tab to refine your search results by additional fields, such as specialty.

Q: How do I add contacts to my contact list?

A: There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.


Q: Why should I add contacts to my contact list?

A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.


Communities / Discussions | Top

Q: What are communities?

A: Communities allow you to participate in discussions and share resources with other Heart Rhythm Society members.

Heart Rhythm Society created HRS Communities to provide members with an opportunity to connect with colleagues, ask questions, share ideas, and provide feedback and suggestions via online discussions. Transparency, accountability, inclusivity, and openness are critical to the success of these communities.

HRS Communities are open to all members and any member can view a group and choose to join it in order to participate in discussions.

Since participation in the HRS Communities is considered a member benefit, non-members are not allowed to participate in the communities unless approved by the Member Engagement Subcommittee or the Membership Committee or in cases where the non-members are providing a valuable volunteer service to the Society’s mission.

HRS may use closed groups in the community platform for communications and engagement for limited groups with formal roles, such as members of a committee, the directors of US CCEP training programs, attendees of a particular event, staff, and to enable other business needs at the discretion of staff and HRS leadership.


Q: What communities do I already belong to?

A: Go to “Communities” in the main navigation bar. Select “My Communities” to view the communities you currently belong to.

Q: How do I join/subscribe to a community and the affiliated discussion group?

A:  Click on “Communities” in the main navigation and click on “All Communities” in order to see a list of available communities. Click on the community that you wish to join and simply click "Join," then choose a delivery option for posts (Real Time, Daily Digest or No Email).

Q: How can I control the frequency and format of emails I receive?

A: Navigate to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu.  On that page, there are subscription options: Real Time, Daily Digest, No Email.  

For each discussion, you have the following delivery options:
  • Real time: sends an email every time a new message is posted.
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
  • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.

Q: How do I leave a community or unsubscribe from a discussion?

A:  Go to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Here, you will see a list of available communities and those to which you’ve subscribed. Select "Leave Community” under the Actions column for the discussions you wish to leave.

Q: How do I respond to others’ posts?

A: To respond to a discussion post, please navigate to the discussion post and click “Reply to All in Group” to send your message to the entire community.  To send a message to the only author of the post, please select “Reply to Sender Only” (located in the "Reply to Discussion" drop-down).  We recommend replying to the sender for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.

Q: Why isn't my email response being accepted?

A: You must send your email from the address that you use to log in to HRS. This protects the site from spam.

Q: How do I start a new discussion thread?

A: Go to “Participate" > “Post a message.” From an email (HTML version) for a particular discussion forum, you can use the “Post Message” link located at the top of the discussion email.

Q: I’m having trouble viewing the HTML email messages. How do I fix this?

A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to your profile page and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Select the “Plain Text” format option for each of the discussions you are subscribed to.

Q: Can I search for posts across all the communities?

A: Yes, please enter a keyword in the search bar located in the main navigation. To refine your search results, please select "Show Advanced Search".

Q: How do I see a listing of all of the posts to a specific Community?

A: Locate the community you are interested in viewing from the appropriate communities page. Click through the community's landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread. “Show Original Message” at the bottom of all of the posts in a thread will display the original message that started that discussion.

Q: How do I report a message that says something that I believe may be inappropriate or violates the terms of agreement for using HRS Communities?

A: In the email version of the post that you receive, there is a link labelled "Flag as Inappropriate." On the HRS Communities site, select the message, then the triangle icon next to "Reply to Discussion." You will see an option for "Mark as Inappropriate."

You will be asked to enter a reason why you are marking the message as inappropriate. This will be seen only by staff who oversee HRS Communities. The post you have reported will be hidden on the HRS Communities site while staff review your submission.

If staff agree that the post is inappropriate, it will be removed. Staff may have questions and follow-up with you or with the individual who posted the message. Staff may also determine that the message is appropriate and the post will appear again on the site.

Marking a message as inappropriate does not have an impact on email messages that may already have gone out with the post.

Q: How do I suggest the creation of a new group on HRS Communities?

A: Please contact staff at help-communities@hrsonline.org

HRS Communities are open to all members and any member can view a group and choose to join it in order to participate in discussions.

HRS will not create groups on HRS Communities that exclude specific members based on the topic being discussed, occupations, specialties, or social demographics.

Since participation in the HRS Communities is considered a member benefit, non-members are not allowed to participate in the communities unless approved by the Member Engagement Subcommittee or the Membership Committee or in cases where the non-members are providing a valuable volunteer service to the Society’s mission.


Libraries | Top

Q: How do I find resources that may have been uploaded by other members?

A: If you know which library the resource might be located in, find the affiliated community via the All Communities page. Click through the community's landing page, then click on the “Library” tab . If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine.

Q: Can I search for specific file types?

A: Yes. Enter your desired keyword in the main search box. From the search results page, click "Show Advanced Search."  Then click on “Search for Specific File Types.” This gives you the option to specify file type: Document, Image, Spreadsheet, etc.

Q: How do the libraries get populated?

A: The libraries are populated in two ways:
1.  When you include an attachment in a discussion post, the system automatically places it in the affiliated library.
2.  You can also upload documents directly to a library by using the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" button on any community's library page. Library resources are not required to be associated with a discussion thread.

Q: How do I upload a file?

A: Select the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" on any community landing page. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:
  • Choose a title for your document, and include a description (optional). Select the library to which you’d like to upload it, and select a folder to which you’d like to upload it (optional).  Then, choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Once you have completed these steps, please click “Next.”
  • Upload your file.
  • Select “Next” if you want to further describe your files and/or add tags to your file.  Otherwise, please click “Finish” to post your library entry

Q: What kind of files can I upload?

A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.

Q: What are the “tags” for?

A: Tags are great way to organize and categorize content on your site. Tags can be applied to blogs, library entries, events, and glossary terms.  Tagged items are prioritized in the search results.