Our protocol for missed appointment is to call them... if we make contact we reschedule over the phone. If we don't reach them we mail them a letter with a new appointment marking in the appointment note (missed (date) RSC x1.
When appointment is missed 3 consecutive times we send a certified and regular letter informing them that they will be dismissed from our clinic if they fail to be seen in our clinic in 30 days
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Danette Guertin MSN, ACNP, APRN
Device Program Coordinator
Hartford Hospital
Hartford CT
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Original Message:
Sent: 12-05-2023 12:39
From: Ms. Erica Zado, PAC, FHRS
Subject: Dismissing a patient who is remotely monitored
Our protocol is very similar to Renny's except 2 weeks between the calls (3) then certified letter
Sent from my iPhone
Original Message:
Sent: 12/5/2023 12:29:00 PM
From: Mrs. Renny Mullins, CDRMS
Subject: RE: Dismissing a patient who is remotely monitored
We have a protocol that we call the patient initially, call again 1 week later, and again 2 weeks later. If no call back within a week after the 3rd call, we sent a certified letter that if we do not receive a response within 90 days, we disconnect them.
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Renny Mullins
Device Clinic Manager
8100 Ashton Avenue, Suite 200
Manassas, VA 20109
O 877.415.4116 Ext. 1111 | F 703.335.5781 | C 540.931.5275
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